Should your customers like your company more than your employees?
http://ping.fm/1uIpp

A Peaceful Harmonious Workplace Is Bad For Business

According to the latest issue of the HBR in an hyper competitive world it makes no sense to sugar coat the realities of business or life for that matter. http://ping.fm/a29el

Team work completely devoid of conflict is bad for business. A harmonious work environment adds little or no value to a business. Notions such as alignment can create disengagement and fear of conflict even in the face of very real threats to an enterprise when alignment if defined and enforced as means of creating universal agreement. Complacency is one of the biggest predictors of poor company performance. It is best to strike a healthy balance between alignment and competition in order to get the best out of people. Not everything is worth fighting over. Conflict must be fair.  Conflict should be around issues that materially affect the future, or game-changing opportunities. Leaders are key to ensuring free, fair, and open conflict that benefits all members of a team.

Satisfaction Does Not Boost Performance

Is your boss a cruise director or a partner in your success?
http://ping.fm/h6grn

5 Key Lessons for Executing Strategic Communication

Lessons learned from how the financial melt-down was handled one year ago. While this little gem of a post is focused on Washington D. C. there are many lessons here for any one who is concerned with strategic communication; and in particular for any one who needs to communicate strategic change and transformation.  http://ping.fm/OkABL

Catch a wave and you’re sitting on top of the world

What if we could have conversations on-line  in real time as easily as we do in person while being able to add and comment on rich ancillary content, and to top it off be able to save it all? Here is a quick introduction to how Google will revolutionize communication and collaboration : http://ping.fm/k1Acw

Social Media Just Another Fad?

84% of Social Media Programs Don’t Measure ROI!

Nothing kills off a good idea faster in today’s business environment than not being able to show economic benefit for an activity, tool or technology. Companies need to very carefully define their expectation for social media before  jumping in. While social media may be a tool of choice for customer engagement, it should be treated just as any other technology based tool and be subject to thorough ROI analysis.

http://mashable.com/2009/09/22/social-media-programs-roi/

Information Wants To Be Free

Doing the right thing by your customers, eventhough you may risk losing them is just simply good business sense in the long haul.  Just when I was getting sour on Google, they go and do the right thing http://ping.fm/V75Gu

Transformation of the American Labor Force

Reported occupations U.S. labor force 1850 – 2000
http://ping.fm/cfngl

A nice visual representation of the enormous shifts in how and where we work. Few have taken a look at wether our management practices match this constant transformation.

What Is A Customer

Great definition of what a customer is from my good friends at Criteria For Success.
http://ping.fm/E21QG

Why Few Executives Are Skillful Managers

A great little article about why so few executives are skillful managers

http://ping.fm/1FKNu